Frequently Asked Questions FAQ
How does the shipping work?
Once your order has been processed, the physical book is carefully packaged and handed over to the courier within 1–2 business days. You will receive a confirmation email as soon as the package is picked up, including a tracking number to follow the delivery. For more information, visit: Terms and Conditions.
Digital Products
Digital products are delivered instantly via email containing the download link. Didn’t receive the email? No problem! You can contact us here: shop@influenzamentale.com
I can't complete the ebook download – what should I do?
If you haven’t received the email with the link, please check your spam folder. Otherwise, contact us at shop@influenzamentale.com and we’ll solve the issue.
How to solve the issue
What happens if the book arrives damaged or incorrect?
If the book you received is damaged or does not match your order, follow these steps:
Take clear photos of the damage or error
Send a photo along with your order number to shop@influenzamentale.com. We’ll send you a new copy at no cost and will provide the tracking code as soon as it’s available.
How can I contact customer service for further questions?
I ordered the book in the wrong language
Contact us immediately at shop@influenzamentale.com and include your order number and the correct language you want.
Digital Product
We will modify your order and send you the file in the correct language.
Physical Product
Contact us at shop@influenzamentale.com. Depending on the fulfillment status of your order, we will let you know how to proceed, in full accordance with our Terms and Conditions.
Didn’t find an answer?
Contact us via email or on our social channels and we’ll do our best to answer all your questions!
